IT Service Management

Create an efficient, transparent and scalable IT service support platform for enterprises. By integrating best practices and automation tools, we help you quickly respond to service requests, optimize service processes, and improve user satisfaction.

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Business challenges
Why do you need 「IT Service Management」?
ITSM is a systematic approach designed to manage and deliver IT services by implementing a series of proven best practices and standardized processes to ensure that these services can efficiently and stably support and meet business goals and customer needs.
Has your team also encountered the following problems
Extended response time
Customers face long waiting times, and slow service response directly affects business operations and customer experience. There is an urgent need to shorten waiting times and improve service response agility through process optimization and technical support.
Process lacks transparency
The opacity of the service process makes it difficult for customers and team members to grasp the progress of the project, increasing uncertainty and anxiety. It is necessary to ensure that all relevant parties can understand the service status in real time by establishing clear communication channels and process documentation, thereby improving overall work efficiency and customer trust.
Resource allocation imbalance
Unreasonable resource allocation may lead to delays or quality issues in service delivery, increasing costs and risks. Accurate demand assessment and dynamic resource management strategies are needed to ensure that resources are properly allocated and effectively utilized to support service quality and customer satisfaction.
Difficulty tracking services
The status of service requests is difficult to track, making the progress and results of problem resolution unclear, affecting the decisions of customers and management. An efficient tracking system must be implemented to ensure that every service request is monitored and updated in real time, thereby improving service quality and transparency.
Classic business scenario
Help desk management
Standardize the process
Work order system configuration
Personalized workbench
Overview of work order information
Enterprise knowledge base construction
Define precise and comprehensive IT service categories
Based on the ITIL4 framework, modules such as services, events, problems, and changes are subdivided to meet the diverse needs of users. Users can customize subcategories, and the template supports detailed permission management, including the setting of initiation permissions, editing permissions, and department-level authorization to ensure the efficiency and security of the service process.
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Solution advantages
Efficient service desk to quickly respond to user needs
Service desk functionality allows IT teams to manage all service requests on a unified platform. Ensure that every request is processed quickly, thereby greatly improving user satisfaction and service efficiency.
Flexible configuration
The module has comprehensive functions and flexibility, and can adapt to and meet the specific needs of most enterprises for process management, ensuring the personalized and efficient execution of business processes.
CMDB integrated collaboration
All process data can be tracked, adjusted and presented through simple configuration, making the changes and additions of operation and maintenance configuration items more systematic, while achieving smooth connection with third-party CMDB data.
Insight into resource allocation and maximize resource value
Supports diverse data types and display formats to facilitate detailed analysis of the execution status and investment of each process link, helping to discover and strengthen potential deficiencies in the process.